Terms of service

JJ Healthcare Products – Terms & Conditions for Rental & Purchase

Please carefully review the following Terms & Conditions. By checking the box at checkout, you confirm that you have read, understood, and agreed to the terms outlined below.


1. Ownership & Condition

  • Rental items remain the property of JJ Healthcare Products and are provided in clean, safe, and working condition.

  • Rented items must be returned in the same condition (excluding normal wear and tear).

  • Purchased items become the property of the buyer upon full payment.


2. Payment Terms

  • Full payment is due in advance for all rentals and purchases.

  • We accept credit/debit cards, cash, and other approved payment methods.

  • A valid government-issued ID may be required for rentals.


3. Rental Duration & Returns

  • Rental begins on the agreed delivery/pickup date and ends on the scheduled return date.

  • Late returns will incur daily charges until the item is returned.

  • Extensions must be arranged before the end of the rental period.


4. Delivery & Pickup

  • Delivery and pickup are available in the Greater Toronto Area (GTA). Additional fees may apply for out-of-area services.

  • You will be provided a delivery/pickup time window, confirmed by phone.


5. Cancellations & Refunds

  • Rental cancellations are not permitted after confirmation. If an exception is made, a 50% cancellation fee applies.

  • Purchases are final sale unless the item is defective upon delivery. Return or exchange of unopened products may be accepted within 7 days, subject to a restocking fee.

  • No refunds on used medical equipment due to hygiene and safety regulations.


6. Equipment Use & Responsibility

  • Renter/purchaser assumes full responsibility for the safe and appropriate use of any equipment.

  • Equipment must not be used while under the influence or in a reckless or unsafe manner.

  • Any accidents, malfunctions, or damage must be reported immediately to JJ Healthcare Products.

  • Renter agrees to indemnify and hold harmless JJ Healthcare Products and its staff from all liabilities arising from misuse or unauthorized alterations.


7. Damage, Loss, & Repairs

  • The renter is responsible for any loss, damage, theft, or misuse of the rental equipment.

  • Repair or replacement costs will be determined by JJ Healthcare Products.


8. Termination of Rental

  • JJ Healthcare Products reserves the right to terminate the agreement and retrieve equipment without notice if:

    • Payment is not received.

    • Terms are violated.


I have read and agree to the Terms & Conditions.

By checking this box, I confirm that I understand and accept JJ Healthcare Products’ Terms & Conditions for rentals and purchases.