Policies to make to your shopping simple and hassle free
JJ Healthcare Products come with a 10 Days Money Back Guarantee just to assure that you have come to the right place for your Healthcare needs.
Customer Satisfaction is our topmost priority. And to achieve it, we make sure you have a hassle-free shopping experience with Us.
If you feel like you’re having the wrong size or product. You can immediately drop an email to us and raise a request for exchange/return. Once it’s confirmed from our end. You may ship us back the product.
Please return your items in the appropriate box (we suggest re-using the box that we shipped the items to you). If you want to get a refund for an item, you must send it back to Canada Post before the last day of the return period. We know it’s hard to keep everything in perfect condition, but we ask that you do your best not to break any packaging or open any products. To get a full refund, make sure you send back all the original packaging and instructions with your return. A restocking fee will be charged if the items are returned without the original packaging and instructions or if they were not shipped in a second, more durable box.
We have the right to check with your insurance company before processing your refund to prevent insurance fraud. A 25 per cent restocking fee will be added to things sent out if someone is abusing our return and refund policies. This will put your order on hold.
The return shipping charges are applicable in case of
- Incorrect product or size ordered by the Customer
The return shipping charges are not applicable for
- Wrong product or size delivered by JJ HealthCare Product
We strongly recommend that you check the size chart, product details and video content before placing the order. We’re available on chatbot for quick conversation. You can even reach out to us directly over phone or drop an e-mail. You can place the order only when you’re confident about the product.
The Speed of the Delivery
FAST: 3 to 7 business day delivery for only $8.99, and FASTEST: 1 to 3 business day shipping for only $15.99 are flat-rate express options that charge the same amount for each. If we can’t get your item to you when we said we would, we will refund your shipping costs. Also, if you order $150 or more, we’ll send your order for free in 7 to 9 business days.
For purchases made before 2:00 p.m. EST on Monday through Friday, same-day shipping is available. After 2:00 EST, an order is considered as the next day’s order. On the first day of every week, a business day does not count of you order. Depending on the products you order, and the area where you live, we may be able to get the product to you sooner than the stated delivery time. An email will be sent to you every time your order status changes:
1. PROCESSING – order received
2. COMPLETE – The item has shipped and tracking information has been emailed to you.
If we are not able to find your location, we may call you or email you. If you live in a faraway place, the courier may not be able to get to you in time. This could delay the arrival of your package. If you want to return something, we don’t pay for the shipping costs.
Worries about the Warranty?
Please drop us an email if you have warranty issues or concerns about any product. We’ll take care of them for you.
Payment Options (All payments are to be made in Canadian Dollars):
American Express, Visa, MasterCard, Discover, and JCB are all different credit cards that you can use to pay for things.
Visa Debit and MasterCard Debit.
Apple Pay and PayPal.
Orders that have not yet been fulfilled
Despite our best efforts, some items may not be available. This means that an item will be marked as backordered. As soon as possible, backordered products will be sent to you, and you will be given updates.
If you don’t want to wait for an item to come back in stock, our customer service staff can help.
Privacy / Security Policy
JJ Healthcare ensures the security and safety of your data and personal information. Your name, address, phone number, and email address and your purchase history will never be shared. will not be shared with anyone.
Our website is SSL (Secure Socket Layer) secured which encrypts you credit card information and other transactions. This means that your data is always safe and secure.