GenuTrain Knee Brace – jjhealthcareproducts
Description Return Policy

Overview

The new-and-improved GenuTrain provides secure support for mild instability and relieves knee pain and swelling.


With a new Omega+ pad, the support provides targeted stimulation to sensitive areas of the knee that influence pain perception and mobility. Its anatomically-contoured knitted fabric with a soft textured surface provides a gentle massage and activates the body’s proprioceptors to keeps the support in place. Embedded stays with flexible bending zones and donning and doffing aids ensure a secure fit and make the support easy to put on and take off. GenuTrain is soft, breathable and moisture-wicking, especially in the sensitive area in the back of the knee, for all-day wearing comfort.

  • Pain relief
  • Secure hold for the knee joint
  • Pressure relief for the kneecap and reduction in pain at the meniscus
  • Anatomical fit and integrated donning aid


Specifications

  • Train Knit - 20% lighter and more breathable, providing better comfort and compliance
  • Donning and Doffing Stay - Made of flexible polyurethane material, 4x more durable than previous GenuTrain
  • Omega+ Pad - Patented pain-relieving pad encases the kneecap and provides targeted massage
  • Extra Comfort Zone - Softer, more breathable knit in the sensitive popliteal area
  • Meniscus Wings - Provide targeted massage and pain relief to the joint space
  • Hoffa Pads - Stimulate the infrapatellar fat pad to promote the body's natural healing mechanism

 

HIGHLY EFFECTIVE FOR HEALTHY KNEES

After an acute injury or surgery, chronic abnormalities, osteoarthritis or instability in the knee: the GenuTrain relieves pain and promotes movement through intermittent compression massage. This puts you on the right track towards natural movement.

The ring-shaped Omega+ Pad functional cushion securely holds the kneecap in place and reduces edema and swelling. Integrated massage points with specially flexible silicone nubs target particularly painful areas. Two flexible plastic stays on the side ensure that the GenuTrain always fits perfectly. At the top and bottom, integrated grips make it easier to put on and take off the support.

FIT AGAIN FASTER

Your body needs to learn how to move naturally again as quickly as possible and avoid incorrect postures adopted to help relieve pain. The Train knit fabric repeatedly stimulates the skin, which promotes movement perception, activates the muscles and stabilizes the joint.

Two massage points called meniscus wings on the sides of the knee provide a targeted pain-relieving effect around the joint space and the menisci. Two additional massage points, the Hoffa spots, stimulate the infrapatellar fat pad with controlled pressure. This has a significant metabolic function and promotes the self-healing process in the knee.

The GenuTrain allows physiotherapy and gentle training to be started at an earlier stage. This enables your knee to recover thanks to active movement. After all, you know that being active is key to good health!


Indications

  • Irritation (tendomyopathy, ligament insertion degeneration, meniscopathy, osteoarthritis, arthritis, post-traumatic and post-operative)
  • Recurrent joint effusions
  • Feeling of instability
  • Knee strains or sprains
  • Recurrent knee pain
  • Pre and post-operative knee swelling and inflammation
  • Adolescent knee pain
  • Osgood-Schlatter´s disease
  • Degenerative joint disease (osteoarthritis)

MEASUREMENT AND PRODUCT RANGE


Care Instructions

All Train active supports can be washed separately in the washing machine at 30 ° C with liquid detergent. Please note the following information:

  1. In the case of products with Velcro straps, these should be removed if possible or firmly attached to the designated place.
  2. If possible, pads or splints should also be removed before washing.

It is recommended to use a laundry net (spin cycle: maximum 500 revolutions per minute). Dry your Train active support in the air and not in the dryer, otherwise the knitted fabric may be impaired.

Please wash your Train active support regularly so that the compression of the knitted fabric is retained.

*If your measurements do not fall within one of the set sizes please consult the GenuTrain Comfort page.

Policies to make to your shopping simple and hassle free 

Return Policy

JJ Healthcare Products come with a 10 Days Money Back Guarantee just to assure that you have come to the right place for your Healthcare needs. 

Customer Satisfaction is our topmost priority. And to achieve it, we make sure you have a hassle-free shopping experience with Us.

If you feel like you’re having the wrong size or product. You can immediately drop an email to us and raise a request for exchange/return. Once it’s confirmed from our end. You may ship us back the product. 

Please return your items in the appropriate box (we suggest re-using the box that we shipped the items to you). If you want to get a refund for an item, you must send it back to Canada Post before the last day of the return period. We know it’s hard to keep everything in perfect condition, but we ask that you do your best not to break any packaging or open any products. To get a full refund, make sure you send back all the original packaging and instructions with your return. A restocking fee will be charged if the items are returned without the original packaging and instructions or if they were not shipped in a second, more durable box.

We have the right to check with your insurance company before processing your refund to prevent insurance fraud. A 25 per cent restocking fee will be added to things sent out if someone is abusing our return and refund policies. This will put your order on hold.

Shipping Charges

The return shipping charges are applicable in case of

  • Incorrect product or size ordered by the Customer

The return shipping charges are not applicable for

  • Wrong product or size delivered by JJ HealthCare Product

We strongly recommend that you check the size chart, product details and video content before placing the order. We’re available on chatbot for quick conversation. You can even reach out to us directly over phone or drop an e-mail. You can place the order only when you’re confident about the product. 

The Speed of the Delivery

FAST: 3 to 7 business day delivery for only $8.99, and FASTEST: 1 to 3 business day shipping for only $15.99 are flat-rate express options that charge the same amount for each. If we can’t get your item to you when we said we would, we will refund your shipping costs. Also, if you order $150 or more, we’ll send your order for free in 7 to 9 business days. 

For purchases made before 2:00 p.m. EST on Monday through Friday, same-day shipping is available. After 2:00 EST, an order is considered as the next day’s order. On the first day of every week, a business day does not count of you order. Depending on the products you order, and the area where you live, we may be able to get the product to you sooner than the stated delivery time. An email will be sent to you every time your order status changes:

1. PROCESSING – order received

2. COMPLETE – The item has shipped and tracking information has been emailed to you.

If we are not able to find your location, we may call you or email you. If you live in a faraway place, the courier may not be able to get to you in time.    This could delay the arrival of your package. If you want to return something, we don’t pay for the shipping costs.

Worries about the Warranty?

Please drop us an email if you have warranty issues or concerns about any product. We’ll take care of them for you.

Payment Options (All payments are to be made in Canadian Dollars):

Credit Cards: 

American Express, Visa, MasterCard, Discover, and JCB are all different credit cards that you can use to pay for things.

Visa Debit and MasterCard Debit.

Apple Pay and PayPal.

Orders that have not yet been fulfilled

Despite our best efforts, some items may not be available. This means that an item will be marked as backordered. As soon as possible, backordered products will be sent to you, and you will be given updates.

If you don’t want to wait for an item to come back in stock, our customer service staff can help.

Privacy / Security Policy

JJ Healthcare ensures the security and safety of your data and personal information. Your name, address, phone number, and email address and your purchase history will never be shared. will not be shared with anyone.

Our website is SSL (Secure Socket Layer) secured which encrypts you credit card information and other transactions. This means that your data is always safe and secure.